Your feedback is important to us
We value the opportunity to respond to your feedback, whether it be complimentary for the care and services we provide our customers, or an expression of concern or complaint that for us represents an opportunity to improve. We will make every practicable effort to respond to your feedback in a timely manner whilst maintaining your privacy and dignity throughout the process.
Your feedback helps us to understand the extent to which we are achieving our goals in our working relationships with our customers and this is why we encourage you to engage with us directly. If however you are uncomfortable communicating directly with us or you remain unsatisfied with our response to your feedback, assistance is available from the Aged Care and Quality Safety Commission (a free and confidential service of the Australian Government) via the contact details below:
Aged Care Quality and Safety Commission
1800 951 822 (free call)